In the cases in which the User acquired products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, assists him with the right to withdraw from said purchase within a period of 14 calendar days without justification.
This withdrawal period will expire after 14 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the goods acquired on the Website of Open Fun Group, S.L. or in the event that the goods that make up your order are delivered separately, within 14 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order
To exercise this right of withdrawal, the User must notify Open Fun Group, S.L. You may do so, where appropriate, through the contact spaces enabled on the Website or through the email address [email protected] or the address: Carrer Mas racó, 6B, Fornells de la Selva, 17458, Girona, Spain
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Open Fun Group, S.L. puts at your disposal as part attached to these Conditions, however, its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding deadline expires.
In case of withdrawal, Open Fun Group, S.L. will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a different shipping method than the less expensive mode offered on the Website) without undue delay and, in all cases. case, no later than 14 calendar days from the date on which Open Fun Group, SL is informed of the decision to withdraw by the User.
Open Fun Group, S.L. will reimburse the User using the same payment method that he used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Open Fun Group, S.L. You could withhold such refund until you have received the products or items of the purchase, or until the User submits proof of the return of the same, depending on which condition is met first.
The User can return or send the products to Open Fun Group, S.L. in: Carrer Mas racó, 6B, Fornells de la Selva, 17458, Girona, Spain.
And you must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which Open Fun Group, S.L. He was informed of the withdrawal decision. The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an enunciative way, and not exhaustive, this would be the case of: customized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory sealed; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal to the Users will not assist when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment by him that he is aware that, once the contract has been fully executed by Open Fun Group, SL, he will have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.
Likewise, products must be returned using or including all their original packagings, instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
To start a return process for some of our products, contact Open Fun Group, S.L. via email [email protected]
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, he must contact Open Fun Group, SL immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, if the refund is due or, where appropriate, the replacement thereof . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The amount paid for those products that are returned due to a defect, when it really exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, you will always be entitled to the rights recognized in the legislation in force at any time for the User, as a consumer and user.
The User, as a consumer and user, enjoys guarantees on the products that can be acquired through this Website, in the legally established terms for each type of product, responding to Open Fun Group, SL, therefore, for the lack in accordance with them that is manifested within two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Open Fun Group, S.L. and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and performance of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the latter must proceed as indicated in the section Returning defective products or shipping error. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and They will not be a defect. On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufacturing by a third party. In this case, and considering the User that it is a defective product, it also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the two years after delivery of said products.
For this, the User must have retained all the information in relation to the product warranty.