At The Golf Square , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the items you have received, we offer a clear and simple returns policy.
60-day return period:
You have 60 days from receipt of your order to return any product purchased in our online store.
Free Return:
Returns are completely free for all our customers. We will take care of the shipping costs related to the return, so you will not have to worry about any additional costs.
Return Conditions:
- The item must be in its original condition , with no signs of use, with all tags and original packaging intact.
- Customized or made-to-measure products cannot be returned unless they have manufacturing defects.
- Clothing, footwear and accessories must be returned unworn and unwashed.
- Golf clubs : Golf clubs must not show signs of use . This includes marks, scuffs or any indication that the item has been used on the golf course. Clubs must be in the same condition as when delivered.
- Gift card returns are not accepted.
How to Make a Return:
At The Golf Square , we offer you several options to make your return through Rever , with the possibility of choosing the type of refund that best suits your needs. Here's how to do it:
Option 1: Online Return through Rever
Access the following link by filling in the text boxes with the order ID and the email you used in the purchase : https://returns.itsrever.com/thegolfsquare
- Where can I find the order number? In the order confirmation email, under Order Details: [ order number ] Placed on XX/XX/XXX 17:02:55
Refund Methods through Rever :
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Refund via original payment method :
If you prefer a refund to be made to the payment method you used to make the purchase, simply select this option. The refund will be processed within 7-10 business days, once we receive the item in our warehouse and process the return.
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The Golf Square Gift Card :
If you would like a credit for future purchases, you can opt for a refund in the form of a gift card . This card has no expiration date and can be used at any time in our online store. It is an excellent option if you wish to continue enjoying our products. Gift cards cannot be returned.
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Size change (if available) :
If you wish to change the size of a product, you can do so as long as the size you need is available in stock. This option will allow you to obtain the product in the correct size without having to make a new purchase.
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Select another product from our catalogue :
If you prefer to exchange the product for another one from our store, you can choose another item in stock that better suits your needs. The price difference will be adjusted, and if the new product has a higher price, you will only have to pay the difference.
Option 2: Return to our physical store in Girona
If you prefer to return the item in person, you can do so at our physical store . Head to our physical store at Carrer Mas Racó, 6B, 17458 Fornells de la Selva, Girona , where you can make the return directly with our team.
Do you have any questions?
If you have any questions or need assistance during the return process, our customer service team is at your disposal. You can contact us by:
- Phone: 972604628
- WhatsApp: +34 690634112
- Email: https://thegolfsquare.com/en/
Your satisfaction is our priority!
At The Golf Square , we are committed to providing you with a worry-free shopping experience.